Frequently Asked Questions (FAQ)

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Apply For Benefits

Apply for Benefits takes claims for Unemployment Benefits. This is the first step in receiving benefits. You will provide information about yourself, your last job, and the reason that you are no longer working. You can also call a TWC Tele-Center to file your application.
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Payment Request

Payment Request accepts information about your ongoing eligibility to receive Unemployment Benefits. You typically file every two week. You can also file using Tele-Serv.
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Claim and Payment Status

Claim and Payment Status shows information about the status of your claim and the results of your payment requests.
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When you are working while drawing Unemployment Benefits, state law allows you to earn 25 percent of your weekly benefit amount (WBA) and still receive your full WBA. When you earn more than 25 percent of your WBA, TWC reduces your weekly benefits on a dollar for dollar basis.

For example, say your WBA is $200. One week you earn $50, which is 25 percent of your WBA. You will receive your full WBA for that week, and your income will be $250 ($50 in earnings plus $200 in benefits).

The next week you earn $100. This is $50 more than 25 percent of your WBA, so TWC will reduce your benefits for the week by $50. Your income will remain $250 ($100 in earnings plus $150 in benefits).

The week after that you earn $300, which is more than your WBA plus 25 percent. You will not receive any benefits for that week. Your income will be $300 ($300 in earnings plus $0 in benefits).

Note to New Trade Readjustment Allowance (TRA) recipients: If you work part-time while attending full-time training, TWC uses a different calculation to determine your weekly TRA payment. Contact the TRA unit at (512) 463-2999, if you have questions about how to calculate your TRA payment while working part time and attending full-time training.
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Change Payment Option

Change Payment Option allows you to select how TWC pays your unemployment benefits.
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If you qualify for benefits, TWC will deposit benefit payments to your TWC UI Visaź Debit Card account unless you sign up for direct deposit.
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Change Contact Information

Yes. The address must be in the United States or Canada. We suggest that you use the U.S. Postal Service Standardized Address if offered to promote fast mail delivery.
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No. You need to call a TWC Tele-Center to change your name.
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Yes. Select My Profile on the header, then Personal Information in the left-hand navigation pane. If TWC has your email address, you can reset your Internet password if you forget it. TWC uses the US Postal Service to send claim related information.
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Work Search Log

No. TWC will only accept a Work Search Log if we have sent you a request for this information.
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No. The letter that we sent requesting the Work Search Log also has a postal address and a fax number. You must submit the information by the due date or your may lose your benefits.
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IRS 1099-G

An IRS Form 1099-G (1099-G) is a federal tax form that lists the total amount of benefits TWC paid to a claimant the previous calendar year. Reported payments may include:
  • Unemployment benefits;
  • Federal income tax withheld from unemployment benefits; and
  • RTAA (trade) payments.
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Appeal Status

Appeal Status lets claimants and employers check their appeal status and appeal decisions.
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Your appeal may not display because we have not yet recorded it. If you filed an appeal recently, allow three weeks for us to record it. Once it is recorded, it will display in the Appeal Status application.
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For more information, visit How to prepare for your appeal hearing. This explains how to file an appeal, how to prepare for your hearing and how the appeal process works.
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